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We at Centum Learning believe in delivering quality learning & development solutions having a direct and measurable impact on key business performance indicators through our unique technology enabled blended learning on turn key basis across 14 countries in Africa.

Any training solution is ineffective if it doesn’t impact your primary objective – your business out comes, Knowledge index, Service quality to mention a few. Whether it’s maximizing productivity at automotive retail outlet; improving CSAT scores for a leading telecom client; improving Airport Service Quality scores for a leading international Airport; or sourcing & providing pre-hire training for a global retail giant– all our interventions have one common DNA – i.e. impacting business outcomes.

Over the years, Centum Learning through Technology Enabled Blended Learning (TeBL) approach has championed the art of impacting business outcomes of global clients across multiple sectors through its customized corporate training programs.


Our Methodology

Centum Learning provides holistic solutions with commitment to a philosophy of excellence. This approach integrates the parameters of performance with the organizations culture. The solution architecture - CENTUM Model refers to a six-stage solution delivery approach. The methodology starts from the need diagnostic study to Lifelong Learning.

Centum Learning is present across 14 countries in Africa. It has an in depth understanding of the cultural diversity, implementation level issues and the business environment across these countries. Headquartered at Nairobi, Centum has expanded its offerings to cater to stakeholders across Africa and Middle East.


Our Projects in African Continent

Lafarge Cement

Launched Sales academy for Lafarge Group – Zambia , which enhances competencies in areas of : Customer Development, Personal Selling, Prospecting, Customer Retention and Customer Loyalty thus directly impacting top line growth. The Sales Academy covers role holders across product lines and diverse age groups

Deutche Bank

  • Provided training solutions to improve the conversion ratio from prospect to customer in the personal banking business
  • Enhance customer satisfaction feedback in the mortgage business
  • Impacted more than 400 professionals

Microsoft

  • Imparted communication skills, consultative skills, negotiation skills, influencing skills and relationship management
  • Enhance customer satisfaction feedback in the mortgage business
  • Trained More than 150 channel sales managers on selling

Sony

  • Customized training programme to increase selling potential of channel partners
  • Learning focused around territory planning, channel partner sales, dealer management skills, channel sales effectiveness etc.
  • Trained Sony’s 100 Territory Sales Managers as well as members of partner sales force

Airtel

  • Established Airtel Centum Sales University to impact over 40000 employees
  • Rolled out Sales Capability Index for 644 role holders in 14 countries across Africa
  • Launched Project ‘Alchemy’ to help construct distribution strategy & infrastructure
  • Established Airtel Service Academy to impact business outcomes
  • Launched i-Care to provide customers with a Plus 1 experience

Success Stories

  • UNLEASHING AFRICA'S GROWTH THROUGH YOUTH

    PETER MUTUKU, NAIROBI, KENYA

    Africa is undergoing rapid transformation as it gets poised for remarkable economic gro...

    PETER MUTUKU

  • YOUTH: THE ACE UP AFRICA'S SLEEVES

    DOMINIC MUSILI, NAIROBI, KENYA

    Life is like a game of cards. You are never aware of all the cards, and only the one wh...

    DOMINIC MUSILI

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Client Testimonials


  • Thank you for making this such an easy experience. Centum Learning would certainly be the first choice for our training needs....

    Katherine Morgan

    Business Development Consultant HemsleyFraser


  • Centum Learning is about transforming and bringing in change, this is what I required for running the Customer Service function at Airtel. Centum Lear...

    Peter

    Customer Service Director Airtel Africa

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